This policy explains how Copyright Ltd collects, uses and looks after personal information on copyrightltd.com, and what rights you have.
01Who we are
Copyright Ltd (“we”, “us”) runs copyrightltd.com and is the controller of the personal information described in this policy. Our address is 14 Beaufort Court, Admirals Way, Canary Wharf, London E14 9XL, United Kingdom. You can write to us at contact@copyrightltd.com.
This policy covers this website: the forms you submit, the cookies and browser storage the site uses, and the visitor records it keeps. When we carry out work for a client, that work is covered by our agreement with the client. If you think we hold information about you because of that work, write to contact@copyrightltd.com and we will respond.
02What we collect, and why
If you send us an enquiry
Our forms ask for your name, email address, company name and what you would like help with. They may also include a short message. We use this to reply by email and to understand what you need. Submissions are stored in our database and reviewed by our team. We will not add you to a mailing list just because you contacted us.
With each submission we also store technical details: your IP address, an approximate location (city, region and country) derived from your IP address by our hosting provider, your browser’s user-agent string, and a random device identifier. We keep these to protect the forms from abuse and to help us judge whether an enquiry is genuine.
When you visit the site
Our servers receive your IP address and browser details when you request a page. A first-party script also records visits so we can see which pages are useful and keep the site secure. For each visit we may store:
- the page address visited, the time, and roughly how long the page stayed open;
- your IP address and user-agent string, and whether the user-agent looks automated;
- approximate location (city, region, country, coordinates and time zone) as supplied by our hosting provider from your IP address;
- your browser’s preferred language, screen size, connection type if the browser reports it, and the referring page;
- whether the device has visited before, and the random device identifier (see our Cookie Policy).
We do not use advertising or cross-site tracking, we do not run third-party analytics scripts on this site, and we do not build profiles to sell or share.
Messages and email
If you email contact@copyrightltd.com, we keep the email and our reply for as long as we need to deal with it.
03Your cookie choice
The first time you visit, a card asks you to choose “Accept” or “Only essential”. If you choose “Only essential”, the optional page-statistics and time-on-page records described above are not sent. A strictly necessary security cookie and the related checks described in the Cookie Policy remain in place to protect the site and its forms. Your choice is saved in your browser, and you can change it at any time with “Cookie settings” in the footer.
Our servers still receive your IP address and browser details with every request, as any web server does, and a form submission still stores the technical details listed above.
04Our lawful bases
Under UK data protection law (the UK GDPR and the Data Protection Act 2018) we rely on:
- Taking steps at your request, or our legitimate interests in running our business, to answer your enquiry.
- Consent for the optional page statistics, which you can withdraw at any time through Cookie settings.
- Legitimate interests in keeping the site and forms secure and preventing abuse, including rate limiting and blocking abusive visitors. You may object (see Your rights).
06How long we keep it
We keep enquiries for as long as they are needed to respond and follow up, and visitor records for as long as they are useful for understanding how the site is used and keeping it secure. We delete or anonymise records when they are no longer needed, and we will delete or anonymise yours sooner if you ask and there is no good reason to keep them. Records of visitors we have blocked (IP address, device identifier and a reason) are kept for as long as the block is in place.
Your cookie choice and device identifier stay in your browser until you clear them or they expire (see the Cookie Policy).
07Information in our services
When we carry out monitoring, takedown, delisting or evidence work for a client, we may handle personal information about other people, such as the name or contact details of a website owner, uploader or account holder named in a notice or an evidence file. That is part of the work and is covered by our agreement with the client. If you think we hold information about you because of that work, write to contact@copyrightltd.com and we will respond.
08Your rights
You have the right, in the circumstances the law sets out, to ask us for a copy of your personal information, to have it corrected or deleted, to restrict or object to how we use it (including where we rely on legitimate interests), to withdraw consent and to receive your information in a portable form. To use any of these, email contact@copyrightltd.com. We may need to confirm who you are first. When you ask us about visitor records, it helps to tell us roughly when you visited and from which device, because we identify these records by IP address and device identifier rather than by name.
You can complain to the UK Information Commissioner’s Office (ico.org.uk). We would appreciate the chance to put things right first.
09Security and children
Submissions and visitor records are held in a database accessible from our servers, and the admin area is protected by a login.
The site is intended for businesses and rights holders and is not directed at children.
10Changes
If we change what we collect or how we use it, we will update this page and the date at the top. For material changes to cookies or storage, we will ask for your choice again.